/ / / Emergency Site Help

Emergency Site Help

$30.00

This listing is for help with one acute website problem.

Is your site misbehaving? Are you not sure what’s going on? Is your site behaving oddly after an update, or maybe it disappeared (the dreaded “white screen of death”)? Has your site been hacked? I can help fix it.

  • Typical problems that I help with include restoring from backups, fixing “white screen of death,” diagnosing plugin conflicts, finding formatting errors due to theme customizations, helping with errors after updates, helping to fix & clean a site after a hack (but see next item).
  • IMPORTANT: This fee is non-refundable, as it purchases my time to go into your site & see what’s going on and work to fix it. If you’re not sure what happened to your site and especially if you suspect a hack, BEFORE PURCHASING, please contact me to make sure I can help & to find out about possible additional costs. 99.9% of the time I can help, but I cannot guarantee anything, and if your site is having a very serious problem, I may need to charge additional fees for additional time needed.
  • Purchase of this service does not guarantee that I can fix everything; if your site had content changed/damaged, and you do not have backups of your unchanged content, there is no way for me to restore it. Also, backups can be damaged, too, and I can’t fix things like that.
  • You may purchase this at any time of any day, but I generally do not work evenings or weekends (well, I *try* not to). I am in the east coast time zone of the US. If you have an emergency during these times and it can’t wait, try contacting me first to see if I am able to help right away.

In the “Notes” area of checkout, please tell me a bit about what’s going on.

Once purchased, I will be in contact as soon as I can in order to find out more details about the situation and to let you know what information I need to start.